Frequently Asked Questions

Q: Will my original photograph be returned?
Yes, the PhotoStone process does not alter or damage your original photo in any way. Your photo should be carefully packaged when you ship it to avoid any damage while in transit. Alternately, you may choose to e-mail us your digital image or mail it to us on a CD. Please refer to our image guidelines for more information.

Q: I have a 5x7 photograph, do I need to make a larger print if I want an 8x10 PhotoStone?
No. Your original does not have to be the exact size of the PhotoStone you would like to order. If you are sending an original, we will scan and scale your image appropriately. If you are sending your image on disk, please refer to our image guidelines for more information.

Q: How is this done? Do you attach a photograph to the stone?
The patented PhotoStone process is NOT mounting a physical photograph onto stone. Our process transfers ink to the surface of the stone and then a sealant is applied. When you touch the PhotoStone, you can feel the smooth surface of the marble and there is nothing attached to it.

Q: How should I care for my PhotoStone?
We recommend cleaning with a soft, dry cloth. Mild soap and water can also be used. Chemical cleaners or abrasive cleaners should NOT be used. Do not try to clean it with any household cleaning products
. The biggest threat to a PhotoStone is gravity - try not to drop it because it will break.

Q: How long will my PhotoStone last? Can I use it outdoors?
If you treat your PhotoStone like any fine photograph it will last a lifetime. Try to keep it out of direct sunlight or it will fade just like a photograph would. It can be kept in a sunny room, but position it so that it is not in direct sunlight. PhotoStones should NOT be used in outdoor settings, including cemeteries. Weather and sunlight would eventually ruin the PhotoStone.

Q: I have some photos that were taken by a professional photographer OR I just went to a portrait studio and got some great pictures of my children OR I just had my wedding photos completed. Can I send you one of these photographs?
PhotoStone respects the Copyright of professional photographers and studios. You must obtain permission from the photographer or studio before these photos can be made into PhotoStones. There is a place on the Order Form where the photographer or studio can grant permission
. If the photographer or studio does not grant permission, we will not make a PhotoStone using any of these photos.

Q: How long does it take to receive my PhotoStone once my order is received?
PhotoStones are produced one time per month. If we receive your order by the 15th of the month, your PhotoStone will ship by the end of that month. There is the possiblity of rushing a PhotoStone for an extra fee. Please call us for details.

Q: Can I send you a digital scan of my photograph instead of the original?
We accept digital files that meet the specifications outlined in our image guidelines.

Q: Can I e-mail my photos to Photostone?
Yes. Please refer to our image guidelines for more information and email them to

Q: Do you offer image retouching for old photos or digital compositing?
We do not offer any retouching services at this time.

Q: Do you offer a discount to professional photography studios?
We do offer a professional courtesy discount and a wholesale program for qualifying studios. Please contact us at for further information.

8495 Redwood Creek Lane
San Diego, CA 92126

tel. 858-274-3400
fax. 858-490-4255